ph963 Privacy Policy

ph963 ("we", "us", "our", "the Company", "ph963 Platform") is committed to protecting the privacy and personal data of every player who accesses ph963.org and uses our online casino, sports betting, slots, bingo, and related services. This Privacy Policy ("Policy") describes our data collection and processing practices and has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.

By registering a ph963 account, depositing funds, placing wagers, or otherwise using the ph963 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the ph963 platform immediately.

This Policy applies to all data subjects who interact with ph963, including registered players located throughout the Philippines — from Metro Manila, Cebu City, and Davao City to the provinces — as well as any individuals who contact ph963's customer support team.

ph963 acts as the personal information controller in respect of all personal data collected through the ph963 platform. As the controller, ph963 determines the purposes and means by which personal data is processed. ph963 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and all applicable NPC issuances.

You may contact the ph963 Data Protection Officer at: [email protected] (displayed as plain text — not a clickable link). Please mark your correspondence "Attention: Data Protection Officer."

ph963 collects personal data necessary to provide its services, comply with legal obligations, and maintain a secure gaming environment. The categories of personal data we collect include:

3.1 Registration Data. When you create a ph963 account, we collect your full name, date of birth, nationality, residential address (including city and province within the Philippines), email address, and mobile phone number.

3.2 Identity Verification Data. To comply with PAGCOR licensing requirements and Philippine anti-money laundering laws, we collect copies of government-issued photo identification (e.g., Philippine passport, UMID, PhilHealth ID, driver's license, SSS ID), proof of address, and source-of-funds documentation where required.

3.3 Financial Data. We collect details of deposit and withdrawal transactions, including GCash account references, Maya wallet identifiers, BPI/BDO/Metrobank account details, and InstaPay/PesoNet transaction references. We do not store full bank account passwords or card CVV numbers.

3.4 Gaming Activity Data. We collect records of all games played, bets placed, wagers settled, bonuses claimed, and sessions conducted on the ph963 platform. This data is used for game integrity verification, responsible gaming monitoring, and dispute resolution.

3.5 Technical & Device Data. We automatically collect IP address, device type, browser type and version, operating system, screen resolution, time zone, referring URL, and session duration when you access ph963. This data helps us detect fraud, prevent unauthorized access, and optimize platform performance.

3.6 Communications Data. We retain records of communications you initiate with ph963 support via live chat, email, Messenger, or Viber, including the content of those communications and timestamps.

ph963 processes personal data only for the purposes stated below and only to the extent necessary for each purpose:

• Account Management: To create, maintain, verify, and close your ph963 account, including processing ph963 login authentication and two-factor verification.
• Transaction Processing: To process deposits via GCash, Maya, BPI, BDO, Metrobank, and other supported channels, and to process withdrawal requests back to your nominated payment method.
• Legal & Regulatory Compliance: To fulfil our obligations under PAGCOR gaming regulations, the Anti-Money Laundering Act (AMLA), RA 10173, and any other applicable Philippine law. This includes retaining transaction records and reporting to authorities where required.
• Responsible Gaming: To monitor gaming patterns, enforce deposit and loss limits you have set, and identify potential problem gambling indicators for player protection purposes.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and unauthorized access to ph963 accounts.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the ph963 support experience based on interaction history.
• Marketing Communications: Where you have given separate consent, to send you promotional offers, bonus notifications, and news about ph963 via email or SMS. You may withdraw this consent at any time.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve game performance, platform reliability, and user experience for Filipino players.

Under the Data Privacy Act of 2012, ph963 processes personal data on the following lawful bases:

• Contractual Necessity: Processing required to fulfill the ph963 Terms & Conditions you agreed to at registration, including account management and transaction processing.
• Legal Obligation: Processing necessary to comply with PAGCOR regulations, AMLA reporting requirements, NPC directives, and other applicable Philippine law.
• Legitimate Interests: Processing for fraud prevention, platform security, and improvement of ph963 services, where such interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, where your prior opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 ph963 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.

6.2 ph963 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: GCash (GXI), Maya (Voyager Innovations), banks (BPI, BDO, Metrobank), and other payment service providers, to process your deposit and withdrawal transactions.
• Game Content Providers: Licensed game studios whose products are offered on the ph963 platform, where game outcome data must be shared to ensure correct settlement.
• Identity Verification Services: KYC and AML compliance service providers engaged to assist with identity and source-of-funds verification.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where disclosure is required by law or regulation.
• IT & Hosting Providers: Cloud infrastructure and security service providers who process data on ph963's behalf under strict data processing agreements.

6.3 Any transfer of personal data outside the Philippines will be made only in compliance with NPC cross-border transfer rules and with appropriate safeguards in place.

ph963 retains personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law, whichever is longer.

• Account & Transaction Data: Retained for a minimum of five (5) years following account closure, in compliance with AMLA retention requirements.
• Identity Verification Documents: Retained for a minimum of five (5) years, or longer if required by a regulatory investigation.
• Customer Support Communications: Retained for three (3) years from the date of the communication.
• Marketing Consent Records: Retained until consent is withdrawn, plus two (2) years thereafter for legal compliance purposes.

Upon expiry of the applicable retention period, ph963 will securely delete or anonymize personal data in accordance with NPC guidelines.

ph963 implements industry-standard technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph963 platform;
• Encryption of sensitive data fields (including payment references and ID document data) at rest;
• Role-based access controls ensuring ph963 personnel access only the data required for their specific function;
• Regular penetration testing and security audits of the ph963 platform infrastructure;
• Multi-factor authentication for ph963 internal administrative systems;
• Continuous monitoring for suspicious login activity and automated account lockout after repeated failed ph963 login attempts.

Despite these measures, no digital system is entirely immune from security threats. In the event of a personal data breach that poses a risk to your rights, ph963 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

9.1 ph963 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate the platform, remember your ph963 login session, maintain your preferences, and analyze usage patterns.

9.2 Strictly Necessary Cookies are required for the ph963 platform to function and cannot be disabled. These include session authentication tokens that keep you logged in during an active ph963 gaming session.

9.3 Analytics Cookies help ph963 understand how Filipino players interact with the platform so we can improve performance and user experience. These cookies collect aggregated, anonymized data only.

9.4 Preference Cookies remember your language, display settings, and last visited game section to personalize your ph963 experience across sessions.

9.5 You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the ph963 platform, including your ability to maintain an authenticated ph963 login session.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by ph963:

• Right to be Informed: The right to know that your personal data is being collected and processed by ph963, and to receive this Privacy Policy at or before the point of data collection.
• Right of Access: The right to request a copy of the personal data ph963 holds about you and information about how it is being used.
• Right to Correction: The right to request that inaccurate or incomplete personal data in your ph963 account be corrected or completed without undue delay.
• Right to Erasure / Blocking: The right to request deletion or blocking of personal data where it is no longer necessary for the purposes for which it was collected, subject to ph963's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, ph963 will cease such processing immediately.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph if you believe ph963 has processed your data unlawfully.

To exercise any of the above rights, contact the ph963 Data Protection Officer at [email protected] with the subject line "Data Privacy Rights Request." ph963 will respond within fifteen (15) business days of receiving a valid request.

ph963 does not knowingly collect personal data from individuals under the age of 21 years. The ph963 platform is strictly restricted to persons aged 21 and above in accordance with PAGCOR gaming regulations. If ph963 discovers that a ph963 account has been registered by a person under 21, the account will be immediately suspended, all personal data associated with the account will be deleted within a reasonable period, and all deposits will be returned to the source payment method.

If you believe an individual under 21 has created a ph963 account, please contact our support team immediately via live chat or email at [email protected].

The ph963 platform may reference or link to third-party payment services (GCash, Maya, BPI Online, etc.) whose privacy practices are governed by their own privacy policies. ph963 is not responsible for the data handling practices of these third parties. We encourage you to review the privacy policies of any third-party service you use in connection with your ph963 account.

ph963 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered ph963 account holders via email notification and/or a prominent notice on the ph963 platform at least seven (7) calendar days before the amended Policy takes effect. Your continued use of the ph963 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page will reflect the most recent revision.

For privacy-related queries, data subject rights requests, or to report a suspected data breach involving your ph963 account:

• Email: [email protected] — Subject: "Data Privacy Rights Request"
• Live Chat: Available 24/7 on the ph963 platform
• Response Time: Within 15 business days for formal privacy requests

For complaints that ph963 has not adequately addressed, you may escalate your concern to the National Privacy Commission of the Philippines at privacy.gov.ph (official NPC website — accessible independently; not a link from this page).